Communication Skills for Administrative Managers

Overview
Good communication skills allow managers and leaders to perform their roles more effectively. Their role is to communicate different topics to many people. They must communicate effectively to the team, to their suppliers, to their customers and financiers. Therefore it is important that leaders and managers are good communicators. Communication skills for managers and leaders are different from communication skills for the average person in the street.

This high energy one day program is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will learn how to combine voice tone, body language with language that engages others. Using a four point communications model, participant will be able to communicate their messages more clearly, confidently and effectively.

Beneficial For
Administrative assistants, office managers and business professionals who wish to polish their communication skills

Methodology

• Self-discovery and critique
• Group exploration and facilitator led discussions
• Game based learning
• Practical exercises
• Best practice theory exploration

Objective
By the end of this training course participants will be able to:

• Communicate clearly, confidently and assertively.
• Engage better with other by listening more effectively and asking insightful questions.
• Use techniques to build better rapport with others.
• Combine tone of voice, body language with the right language to communicate the intended message more clearly.
• Use four principles to communicate with impact. Communication Skills for Administrative Managers

Course Outline

1. How well Do You Communicate?

• How well do you communicate?
• What makes a great communicator?
• Four basic principles of communication

2. Use Engaging Language

• Focus on behavior, not personality
• Be specific
• “I” messages and owning your language

3. Use the Power of Questions

• Controlling a conversation
• Different types of questions
• The questioning funnel

4. Use Active Listening  Evaluate your listening skills

• Listening and empathy
• Active listening
• How to listen better

5. Use Non-Verbal Communication and Build Rapport

• Importance of rapport
• Matching non-verbal communication
• Importance of body language

Competitive review game

Training Fees
NRs. 6,500 /- + VAT– includes fee, stationery, training materials, 2 times Tea/ Coffee, one time lunch and training certification.
Group Discount: 10% for 4 and more participants

Cancellation
The cancellation of participation should be informed by 06 June, 2018 – 5 pm. If any participant does not appear without any prior cancellation notice, full charge shall be levied on the client.

Certificate
Training certificate of participation will be awarded only for those who fully attend the course.

For registration:
9801014401 / 9801014406
glatraining@growthacademy.com.np / development@growthacademy.com.np