Etiquette is a set of unwritten rules that apply to social situations, professional workplaces and
relationships. In the business world, good business etiquette means that you act professionally and
exercise proper manners when engaging with others in your profession. Good business etiquette is a
valuable skill-set that will make you stand out from others.
Business Etiquette training course will improve your staff’s understanding of exactly what professional
etiquette is, and with some customization, introduce them to the expected levels of etiquette in your
organization. As participants, your staff will learn how to conduct themselves more professionally,
communicate more effectively and acquire the tools to create that all important first impression.
Skills covered in this 1-day professional development course include memorization techniques,
conducting oneself at meetings and work-related functions, email and telephone etiquette tips, business
writing rules, dressing for success and more.
Learning Objectives
- Understand why business etiquette matters and how to improve business etiquette culture
- Understand the three components of business etiquette – appearance, communication, and
behavior
- Know how to make a great first impression and how to dress appropriately
- Understand the intricacies of introducing people in business contexts and how to remember
people’s names
- Understand the art of conversation both in person and on the phone
- Explore the do’s and don’ts of email etiquette
- Develop that extra edge to establishes trust and credibility
Methodology
- Lecture and role plays
- Shared learning through insightful audio and video clips
- Lively interactions, dialogue and inquiry
- Practical exercises and group activities with reflection
- Interactive PowerPoint presentations
Target Group
- Business development team, front desk, secretary, sales team, marketing team etc
- Anyone who wants to learn Business Etiquette
Program Modules
- Business Etiquette Basics
To begin, participants will explore what etiquette is all about and what role manners play.
- Test your Business Etiquette
As a pre-assignment, participants were asked come up with at least five examples of etiquette that
they see at work or at home. During this session, we will review their examples; be prepared for
some debate!
- Business Card Etiquette and handshake
The exchange of business cards is a common ritual when meeting a new person. We will discuss
some things to keep in mind when giving and receiving business cards. And demonstrate the five
factors of a good handshake.
- The Skill of Making Small Talk
Being able to small-talk successfully is one of the most crucial skills a businessperson can develop,
but it’s also one of the hardest. We’ll discuss some basic do’s and don’ts of small talk.
- Making that Great First Impression and remembering names.
During this session, we will discuss some ways that participants can make sure their first impression
is perfect. There are four keys to remembering names. In this session, we will discuss and practice
each of them.
- Dress for Success and Business Dining
It’s always difficult to know just how to dress, particularly if you’re meeting new people. We will
cover some basic guidelines and the details of particular dress codes.
- Business Dining
This session will focus on the do’s and don’ts of business lunches. If possible, we recommend that
you have participants practice an actual business lunch.
- E-mail and Telephone Etiquette
How a businessperson presents themselves over the phone and via e-mail is just as important as
their in-person impression. We’ll discuss some key points of telephone and e-mail manners in both a
small group and a large group setting. We’ll also talk about thank-you notes.
Training Fees
NRs. 4,500 /- + VAT– includes fee, stationery, training materials, 2 times tea/ coffee, 1 time lunch and
certification.
Group Discount: 10% for 4 and more participants
Cancellation
The cancellation of participation should be informed by March 07, 2018 – 5 pm. If any participant does not appear without any prior cancellation notice, full charge shall be levied on the client.
Certificate
Certificate of participation will be awarded only for those who fully attend the course.
For registration:
9801014406 / 9801014401
glatraining@growthacademy.com.np / development@growthacademy.com.np
